Refund policy

At DRIFTOONS, customer satisfaction is important to us.

7-Day Return & Replacement Policy

We offer a 7-day return and replacement policy only for defective products.

Eligible Cases

• A return or replacement will be provided if:
  
• The product is damaged during transit.
• The wrong product was received.
•  The product is defective upon delivery.

Return Request Process

• Customers must contact us within 7 days of delivery.
• Once approved, a replacement or refund will be processed.
• Clear photos or videos showing the defect must be provided

Non-Eligible Cases

Returns or replacements will NOT be accepted for:

• Change of mind.
• Ordering by mistake.
• Minor colour or packaging differences.
• Damage caused by misuse, mishandling, or improper use.

Refund Process

If a replacement is unavailable, an eligible refund will be processed within 5–10 business days after approval.

Contact Us

For return or replacement requests, contact:

supportdriftoons@gmail.com